• Cleopatra Hospitals Group has created a solid market position by being committed to creating Healthcare Systems in Egypt to make quality healthcare services widely available across the country, with over 30 years of industry experience and strategic expansion.
• After acquiring its East Cairo Hospitals, Cleopatra Hospital, founded in 1984, and Cairo Specialized Hospital, founded in 1976, the Cleopatra Hospitals Group was formed in 2014. Nile Badrawi Hospital and Al Shorouk Hospital were added to the Group's geographical network in West Cairo in 2015 and 2016.
• Cleopatra Hospitals Group went public in 2016 through an initial public offering (IPO) to continue its expansion. The group's asset base was increased in 2019 with the addition of its most recent two acquisitions, Queens Hospital and El Katib Hospital, and the opening of its first two autonomous Polyclinics.
• Cleopatra Facilities Company (CHG) is Egypt's largest private hospital group by several hospital beds and functioning hospitals, having been founded in 2014 and listed on the Egyptian Stock Exchange in 2016.
• Cleopatra Hospitals Group presently operates six of the country's top hospitals and two newly opened polyclinics, with a total of 779 beds and more than 50 specialties, as well as approximately 1,500 resident doctors and consultants and 900 nursing staff.

The Cleopatra Hospital groupings include the following hospitals:

• Cleopatra Hospital
• Nile Badrawi Hospital
• Al Shorouk Hospital
• Queens Hospital
• El Katib Hospital
• Bedaya Hospital 

• CHG's hospitals now have a 30-year track record of success, with names like Cleopatra Hospital, Cairo Specialized Hospital, Nile Badrawi Hospital, Al Shorouk Hospital, and the two most recent additions of El Katib Hospital and Queens Hospital.
• CHG has created different Centres of Excellence (CoEs) throughout its state-of-the-art facilities to provide our patients with the most up-to-date and highest quality care across a wide range of disciplines, including cardiology, radiology, orthopedics, urology, and a variety of others.
• Patients at CHG have access to the highest quality of healthcare available in Egypt, delivered by highly qualified and experienced medical professionals using the most up-to-date medical technology.
• The Group's strategy focuses on improving and standardizing service quality, integrating new and existing facilities to achieve higher efficiencies, enhancing utilization and optimizing existing capacity, expanding the geographical footprint and referral channels, venturing into new, high-potential segments of the market, strengthening the CHG brand as a healthcare leader, and de-risking the CHG brand as a healthcare leader. 
• Their patients are among the most critical stakeholders, and the practices strive to provide them with services that improve their health, happiness, and general well-being. It is part of their culture to operate so that the patient is at the center of all they do, which allows them to offer new ideas, technology, and processes while maintaining the most significant level of care.

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• Every day patients entrust us with their private information. They hold themselves accountable for protecting this information and providing the highest international information safety and security standards to their patients. All staff receive training and are made aware of all aspects of patient confidentiality. 
• Staff that contact patients face to face, such as doctors, nurses, pharmacists, and technicians/paramedics, are well aware that building trust with patients takes time and that trust is one of the main foundations on which the healthcare industry thrives.
• They have not had any documented cases of patient confidentiality breach over the current reporting period due to their practices.

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• They have marketing ethics standards in place that guide all connected actions and assure compliance with local regulations. They follow these principles while marketing their facilities, solutions, and products to guarantee that their patients and stakeholders receive accurate and timely information to assist them in making health decisions.
• Across the facilities, each marketing department identifies actions that require regulatory permission in advance. They then seek approval from the relevant medical specialists, present the necessary documentation, and carry out the campaigns as planned.

Patient Safety & Health

• Each CHG hospital has a set of specific KPIs for patient experience and safety, which they report to the appropriate regulatory authorities on a monthly/quarterly basis.

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• Rotary Egypt chose CHG as its principal partner to establish a floating hospital in the province of Aswan. The hospital, formerly a cruise ship, has been equipped with a variety of clinics and services, including an X-ray unit, a laboratory, and a pharmacy, and is fully aligned with the Group's aim to guarantee that quality healthcare is available across the country. 
• The floating hospital traveled down the Nile River during its first week of operation, stopping in eight governorates and treating 10,000 female and child patients from underserved areas.
• As part of its efforts to improve Egypt's healthcare industry, CHG aspires to become the provider of choice for patients throughout the country. Their objective is to provide the highest quality healthcare in Egypt in a safe, dependable, and compassionate environment, utilizing our highly qualified healthcare experts, state-of-the-art facilities, and cutting-edge medical equipment while always prioritizing patients and their families.
• They establish an integrated platform with highly qualified healthcare staff, state-of-the-art facilities, and the newest medical technology to keep patients and their families at the center of our strategic initiatives.
• They have changed the Egyptian healthcare business at Cleopatra Hospitals Group (CHG) by offering high-quality, integrated healthcare solutions to a broad patient base over an enlarged geographic footprint in Greater Cairo. 
• While they've grown their asset base and product offering, as well as an integrated the entire platform to create more efficiency, they've always prioritized improving patients' quality of life and putting our patients and their families first. Throughout all processes and in every facility they run, sustainability is a component of what they do.
• They are proud to highlight their success across environmental, social, and governance indices and their duty within the healthcare ecosystem.

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Various Departments they work in under are listed below:

• Department of Dentistry 

The Cleopatra dentistry department first opened its doors in 1999. Their Dental Department offers a wide range of dental services, including:

1- Cosmetic and restorative dentistry

2- Makeovers of the smile

3- Dentures with implants

4- Root Canal Therapy

5-Dentistry for children

6- Treatment with braces

7- Oral disorders and periodontics

8- Oral and maxillofacial operations

9- Orofacial discomfort and tempromandibular disorders

10-disorders of the salivary glands

In addition, its dental section has a panoramic X-ray facility and a sterilization room that satisfies worldwide standards. 

• Department of Emergency Services

The Emergency Department is staffed by medics and registered nurses who are experts in all aspects of emergency treatment, including cardiopulmonary resuscitation.

The department is fully equipped with an operation room, treatment room, and a specific clinic for inspecting and treating children, and it is open 24 hours a day, seven days a week. It also offers a fully equipped ambulance service for patient transport and collection.

• Theater Management 

All operating rooms are outfitted with cutting-edge media technical, surgical, and monitoring equipment to assure our patients' safety. General surgery, vascular surgery, pediatric surgery, Orthopedic surgery, plastic surgery, Neurosurgery, ENT surgery, ophthalmic surgery, spine surgery, dental and maxillofacial surgery, and urological surgery are among the operations that can be performed in the theatres.

An exceptionally technical operating theatre for various open-heart surgeries is also available, and a fully equipped theatre for all obstetric cases.

• The Cardiac Laboratory 

The lab is manned by highly qualified healthcare providers trained for various treatments, including coronary, vascular, congenital, neurological, and ERCP diagnoses and interventions. It has an operation room and a CCU with four beds (each with its monitor).

They offer the highest quality equipment, with FDA-approved bare metal and drug-eluting stents. Cairo-based pioneer specialists oversee all services provided in the Cath Lab.

• Division of In-Patients 

Their accommodations are built to the most excellent standards, ensuring the patients' complete safety and well-being. The beds are easily adjustable, have a bed head unit with medicinal gas, a call button, a light, and maybe controlled by the patient.

All of their accommodations have the following amenities:

1. Showering amenities in the bathroom
2. T.V
3. Telephone 
4. Refrigerator

1. Unit of Extensive Care

1. The intensive care unit is equipped with the most up-to-date life support technology for the care and treatment of critically sick patients.
2. It offers the most advanced ventilators, defibrillators, and central cardiac monitoring systems available. There are two units in this department, one for surgical cases and the other for medical situations.

• Speech and Audiology 

1. Children's hearing evaluation.
2. Adults' hearing evaluation.
3. Hearing evaluation for newborns, infants, and individuals who are challenging to test objectively (ABR).
4. The function of the middle ear is assessed (ABR).
5. The central auditory pathway was studied electrophysiologically (MLR)
6. Selection and verification of hearing aids.
7. Hearing aid performance evaluation.
8. Psychological and psychosocial evaluations
9. Age of the mind.
10. Age of socialization.
11. Age of education
12. I.Q. (Intelligence Quotient)
13. For stability, the Rotter test is used (adults).
14. Check for signs of stress (adults).
15. Memory, perception, and concentration are tested with a simple mental test.

• Clinic of Phoniatrics 

1. Language exam is one of the evaluation tests.
2. Test your articulation.
3. Dysphasia assessment.
4. Psychometric tests are a type of test that is used to measure the
5. Voice abnormalities are treated with phonotherapy sessions.
6. Speech impediments.
7. Language difficulties include dysphasia in adults and delayed language development in children.

• Gastrointestinal Endoscopy 

1. It is a procedure that examines the inside of the stomach and intestines. The unit comes with the most up-to-date Video-endoscopes.
2. All upper and lower G.I. diagnostic and therapeutic operations are performed on an elective and emergency basis by highly skilled G.I. consultants. Under the supervision of the unit personnel, well-trained nurses complete total sterilization between individual cases and at the end of each session.
3. The unit is ready to receive cases of G.I. hemorrhage at any moment because it is open 24 hours a day, seven days a week. If needed, sclerotherapy and band ligation are both available to the department.
4. The endoscopy unit is close to a gastrointestinal and hepatic intensive care unit. Endoscopic operations are performed according to the patient's sedation preferences.

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