The procedure for admission
- During the admissions procedure, the front office employees at the reception will assist you.
- They'll assign the patient a unique identification number (UID), and the hospital will keep track of and retain all of the patient's medical information for future reference.
- They will also provide you with an estimate and assist you in picking the appropriate room category.
- You will also be required to make a payment in advance.
- At the time of discharge, the advance will be deducted from the total amount.
- Those wanting a cashless option must go to the insurance desk / TPA desk for the patient's hospitalization.
- The staff will take you to your assigned room/bed and make you feel at ease.
The procedure for discharge
- The nurse will assist you with the discharge process, which could take many hours.
- You must clear your dues by paying cash or credit/debit card after your final statement is prepared.
- The nurse will hand over your possessions and discharge summary.
- She'll also go through the drugs you'll need to keep taking after you've been discharged, as well as any other instructions you'll need to follow.
- Notify your nurse if you require a medical ambulance to transport you to your house, and she will make the necessary arrangements.
Responsibilities of the Patient and Attendant
- For keeping appointments, arriving on time, and notifying your doctor or hospital if you cannot keep your appointment.
- For supplying comprehensive and accurate information, such as your full name, address, phone number, date of birth, information about your next-of-kin and insurance company/TPA/employer, and past illness and prescription records, if needed.
- For actively participating in your treatment plan and keeping your doctors and nurses updated about your treatment's effectiveness.
- To treat all hospital employees, other patients, and visitors with politeness and respect; adhere to hospital laws and safety requirements; be aware of noise levels, privacy, and visitor numbers; and adhere to the "No Smoking" policy.
- Before signing the consent forms, be sure you understand all of the requirements.
Rights of the Patient and Attendant
- Regardless of your age, gender, ethnicity, origin, religion, sexual orientation, or disability, you will be treated with respect, concern, compassion, and dignity in a safe and clean atmosphere.
- To be addressed by your given name and to know the names of the doctors, nurses, and other members of your healthcare team who are involved in your treatment.
- Your privacy, dignity, and confidentiality are fully protected in care talks, examinations, and treatments.
- Your doctor should give you a clear and intelligible explanation of your diagnosis, as well as the benefits and dangers of each treatment, the expected outcome, and any changes in your medical condition.
- Defend yourself from physical abuse and neglect.
- Get information from the hospital about estimated treatment costs and payment policies.
- As per protocol, request a copy of your medical records.
- They value your family and friends and understand that they play a crucial role in your recovery.
- They ask that guests be limited during visiting hours for the sake of everyone's comfort.
- Visitors may be restricted depending on the medical condition and particular needs of a patient.
- You will be given passes for attendants and visitors at the time of admission.
- Please ask that your attendant and guests wear and display these passes while on hospital grounds.
- If you misplace your pass, contact the Concierge Desk at the hospital's main entrance.
- On patient floors, children under the age of 12 are not permitted. This is done to keep youngsters safe from infection.
- The use of mobile phones is banned where vital medical equipment and patient monitoring systems are in operation.
- Wash your hands before and after your visit.
- Please read and obey all posted notices prohibiting the use of cell phones except in designated places. You must use your cell phone in an approved location; please murmur so as not to disturb other patients.
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