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Hospital IMage

Fortis Hospital in India

Fortis Healthcare Limited is a leading provider of integrated healthcare services in India. With 36 hospital facilities (including projects in the works), 4000 operational beds, and over 400 diagnostics centers, one of the country's largest healthcare organizations (including JVs). 

In India, the United Arab Emirates (UAE), and Sri Lanka, Fortis is present. The hospital is traded on the Bombay Stock Exchange (BSE) and the National Stock Exchange of India (NSE). It builds on its culture of world-class patient care and unsurpassed clinical expertise thanks to its cooperation with global major and parent company, IHH.

Fortis (includes SRL) employs 23,000 employees who share the company's objective of being the world's most trusted healthcare network. Fortis provides a comprehensive range of integrated healthcare services, including clinics, quaternary care facilities, and a variety of ancillary services.

ACCOLADES & AWARDS

The 20th Annual Economic Times Health World Hospital Awards

  • At the Economic Times Health World Hospital Honors'20, the Fortis Group received four awards in various categories.
  • Fortis was named the nation's "Best Hospital Chain" and "Best Hospital for Patient Care."
  • The Fortis Hospital on Bannerghatta Road in Bengaluru was selected as the region's "Best Hospital - Urology."
  • Gurugram's Fortis Memorial Research Institute was named the region's "Best Hospital - Oncology."

The 2019 FICCI Medical Travel Value Awards

At the FICCI Medical Travel Value Honors 2019, Fortis Healthcare received ten awards in various categories. The Federation of Indian Chambers of Commerce and Industry (FICCI) instituted the awards presented at the Advantage Health Care India - 2019 Summit.

Cardiac Science Excellence

At the 5th ABP Healthcare Leadership Awards, Fortis Escorts, Okhla, New Delhi, received the ‘Award for Excellence in Cardiac Sciences.'

JCI (Joint Commission International) certification

For the _fth consecutive year, Fortis Hospital, Mohali, and Fortis Hospital, Bannerghatta Road, Bengaluru, received the JCI Gold Seal. In contrast, Fortis Memorial Research Institute (FMRI) (Gurugram) also received the renowned JCI accreditation.

2019 National Award for Energy Management Excellence

The Confederation of Indian Industry presented Fortis Hospital, Mohali, with the ‘National Award for Excellence in Energy Management, 2019'. (CII).

Working at the Best Hospital

The Association of Healthcare Providers – India named Fortis Hospital & Kidney Institute (FHKI) in Kolkata the ‘Best Hospital to Work For' (AHPI). This is the third year in a row that FHKI has received the award.

At the 8th International Patient Safety Congress, Fortis Hospital in Mulund received two honors for two projects: 

  • ‘Infection Control Prevention - Central Line-Associated Bloodstream Infection (CLABSI)-free Hospital' and 
  • Beyond Scalpels and Surgeons.'

Beyond Accreditation, Quality

The AHPI Award 2019 was given to Fortis Hospital in Anandpur, Kolkata, for ‘Quality Beyond Accreditation.'

This hospital's mission statement is "Saving and Enriching Lives" and "To be a worldwide acclaimed healthcare organization distinguished for Clinical Excellence and Distinctive Patient Care."

'To construct a world-class integrated healthcare delivery system in India, entailing the highest medical capabilities mixed with compassionate patient care,' said Brand Fortis when it was founded in 1996.

Fortis Healthcare is the 'fastest' expanding healthcare company in the country. From the first hospital in Mohali, which opened in 2001, they now have 43 healthcare facilities (including projects in the works). The world-famous Escorts Heart Institute and the former Wockhardt facilities are among them.

Fortis facilities can be found throughout India, from the border city of Amritsar to Ludhiana, Mumbai, Bangalore, Mohali, Chennai, the National Capital Region, Mysore, Kolkata, and many other locations.

In India's healthcare delivery system, Fortis is a source of pride.

With its distinctive emblem, the Fortis brand represents a synthesis of human values such as trust, integrity, and service, as well as high-quality healthcare. They present clinical excellence, exceptional patient care, activate transparency, and a high level of integrity and quality in everything they do.

These ideals are reflected in their logo. The seamless merging of the hands (in a characteristic 'green' with a 'red dot') and the human form exemplifies 'Fortis' responsive approach to healthcare. The green color of the hands indicates health, well-being, compassion, caring, and giving, while the red dot represents energy, spirituality, courage, and good luck.

At Fortis, they believe that excellence is a journey rather than a destination.

This hospital works on the given values:

Patient-centeredness

  • Commit to providing their patients with the "greatest outcomes and experience."
  • Compassion, care, and understanding should be shown to patients and their carers.
  • The requirements of the patients will take precedence.

Integrity

  • Be principled, forthright, and truthful.
  • Model their 'Values' and live them out.
  • Show moral courage by speaking up and doing the right thing.

Teamwork

  • Actively encourage one another and work as a unit.
  • Respect and value people from all walks of life, regardless of their viewpoints, experiences, or backgrounds.
  • Prioritize the needs of the organization over the demands of the department or self-interest.

Ownership

  • Take responsibility for our actions and be proud of them.
  • Take charge and go above and beyond the call of duty.
  • Deliver on your promise, and you've reached an agreement.

Innovation

  • To exceed expectations, keep improving and innovating.
  • Adopt a "can-do" mindset.
  • They should push themselves to try new things.

The Admissions Procedure

During the admissions procedure, the front office employees at the reception will assist you. They'll assign the patient a unique identification number (UID), and the hospital will keep track of and retain all of the patient's medical information for future reference. 

They will also provide you with an estimate and assist you in picking the appropriate room category.

You will also be required to make a payment in advance. At the time of discharge, the advance will be deducted from the total amount. Those wanting a cashless option must go to the insurance desk / TPA desk for the patient's hospitalization. The staff will take you to your assigned room/bed and make you feel at ease.

The procedure for discharge

The nurse will assist you with the discharge process, which could take many hours. You must clear your dues by paying cash or credit/debit card after your final statement is prepared. The nurse will hand over your possessions and discharge summary. 

She'll also go through the drugs you'll need to keep taking after you've been discharged, as well as any other instructions you'll need to follow. Notify your nurse if you require a medical ambulance to transport you to your house, and she will make the necessary arrangements.

Responsibilities of the Patient and Attendant

You have the following responsibilities as a patient or attendant:

  • For keeping appointments, arriving on time, and notifying your doctor or hospital if you cannot keep your appointment.
  • For supplying comprehensive and accurate information, such as your full name, address, phone number, date of birth, information about your next-of-kin and insurance company/TPA/employer, and past illness and prescription records, if needed.
  • For actively participating in your treatment plan and keeping your doctors and nurses updated about your treatment's effectiveness.
  • To treat all hospital employees, other patients, and visitors with politeness and respect; adhere to hospital laws and safety requirements; be aware of noise levels, privacy, and visitor numbers; and adhere to the "No Smoking" policy.
  • Before signing the consent forms, be sure you understand all of the requirements.

Rights of the Patient and Attendant

You have the right as a patient or attendant to:

  • Regardless of your age, gender, ethnicity, origin, religion, sexual orientation, or disability, you will be treated with respect, concern, compassion, and dignity in a safe and clean atmosphere.
  • To be addressed by your given name and to know the names of the doctors, nurses, and other members of your healthcare team who are involved in your treatment.
  • Your privacy, dignity, and confidentiality are fully protected in care talks, examinations, and treatments.
  • Your doctor should give you a clear and intelligible explanation of your diagnosis, as well as the benefits and dangers of each treatment, the expected outcome, and any changes in your medical condition.
  • Defend yourself from physical abuse and neglect.
  • Get information from the hospital about estimated treatment costs and payment policies.
  • As per protocol, request a copy of your medical records.

Visitors' Guidelines

  • They value your family and friends and understand that they play a crucial role in your recovery.
  • They ask that guests be limited during visiting hours for the sake of everyone's comfort.
  • Visitors may be restricted depending on the medical condition and particular needs of a patient.
  • You will be given passes for attendants and visitors at the time of admission. Please ask that your attendant and guests wear and display these passes while on hospital grounds. If you misplace your pass, contact the Concierge Desk at the hospital's main entrance.
  • On patient floors, children under the age of 12 are not permitted. This is done to keep youngsters safe from infection.
  • The use of mobile phones is banned where vital medical equipment and patient monitoring systems are in operation.
  • Wash your hands before and after your visit. 
  • Please read and obey all posted notices prohibiting the use of cell phones except in designated places. You must use your cell phone in an approved location; please murmur so as not to disturb other patients.

PRIMARY AREAS OF EXPERIENCE

  • Cardiovascular Sciences

Cardiology is a discipline of medicine that focuses on problems with the heart and other components of the circulatory system. Congenital heart defects, coronary artery disease, heart failure, valvular heart disease, and electrophysiology are all included in this field.

  • Urology

Urology is a surgical specialty that treats problems with the male and female urinary tracts and the male reproductive systems.

Urologists can help with problems involving the kidneys, ureters, adrenal glands, bladder, and urethra. A urologist can treat men's testes, epididymis, vas deferens, seminal vesicles, prostate, and penis. Urology encompasses anything from the medicinal treatment of the problems, including urinary tract infection and prostate enlargement, to surgical treatment of bladder cancer, prostate cancer, kidney stones, and stress incontinence.

  • Orthopedics

The Department of Orthopedics focuses on correcting, preventing, diagnosing, and treating skeletal abnormalities in patients of all ages, including joint, bone, ligament, muscle, tendon, skin, and nerve diseases. The staff has extensive experience treating clubfeet in newborns, young athletes who require arthroscopic surgery, and elderly persons with rheumatoid arthritis.

  • Neurology

The Neurology Department of Fortis is responsible for controlling and treating problems of the neurological system. The department is committed to delivering comprehensive care to patients by staying on the edge of technology in this ever-changing field. The Department is dedicated to combining its world-class medical skills, technology, and innovation to provide world-class therapies. People with neurological illnesses such as Parkinson's disease, stroke, epilepsy, paralytic disorders, sleep disorders, interdisciplinary assessment and management of multiple sclerosis, and headaches can be diagnosed and treated at the department.

  • Andrology

Andrology is a branch of medicine that focuses on male reproductive health, notably male sexual dysfunction and infertility. Andrology's team specializes in the medicinal and surgical treatment of various disorders, including Peyronie's Disease, erectile dysfunction, hypogonadism, and a variety of others. Diagnostic services are also available at the department, which provides accurate results and aid in the early detection of various critical disorders.

  • Oncology

The oncology department is dedicated to providing expert consultations, correct diagnosis, and treatment of all types of cancer, including chemotherapy, radiation, surgery, and other operations.

  • BMT (Blood Transplantation) (Bone Marrow Transplant)

BMT is a technique that infuses healthy blood-forming stem cells into the patient's sick or damaged bone marrow. Stem cell transplant is another name for this technique. Autologous transplants (using cells from the patient's body) and allogeneic transplants (using cells from the donor's body) are the two most common types of bone marrow transplants. By infusing healthy fresh stem cells into cancer-causing cells, BMT can also eliminate cancer-causing cells. The team is dedicated to providing compassionate care and high-quality services to individuals of all ages.